1. Introduction
This Privacy Policy explains how Passing Rate LLC (“Passing Rate LLC,” “we,” “us,” or “our”) collects, uses, shares, and protects personal information when you visit passingrate.com or use our online exam-preparation and test-taking services (the “Services”). It also describes the choices and rights you have.
Our Services are operated from the United States. By using the Services, you consent to the collection and use of your information as described in this Policy. If you do not agree, please do not use the Services.
2. Children's Privacy
The Services are not directed to children under 13, and we do not knowingly collect personal information from anyone under 13. If you are at least 13 but under 18 (or the age of majority where you live), you may use the Services only with the consent and involvement of a parent or legal guardian. If we learn that we have collected personal information from a child under 13 without the required consent, we will delete it. If you believe a child under 13 has provided us information, please contact us at the email below.
3. Information We Collect
We collect the following categories of information.
Information you provide to us:
- Contact and account details, such as your name, email address, mailing address, and the username and password you create;
- Payment information — payments are processed by third-party payment providers; we receive limited transaction details (such as confirmation of payment and partial card information) but do not collect or store your full card or bank-account numbers;
- Learning information, such as your course progress, practice scores, exam results you share, and study activity;
- Communications, such as messages, support requests, survey responses, reviews, and feedback; and
- Information you choose to share through any social-media features we offer.
Information we collect automatically:
- Device and connection data, such as IP address, device and browser type, language and settings, and unique identifiers; and
- Usage data, such as the pages and features you view, the dates and times of your visits, referring pages, and how you interact with our content and emails, collected through cookies and similar technologies (see “Cookies and Tracking”).
Information from other sources:
- Our payment processors, analytics providers, advertising partners, and similar service providers; and
- Social-media platforms when you interact with us through them.
4. Cookies and Tracking Technologies
We and our service providers use cookies, pixels, and similar technologies to operate and secure the Services, remember your preferences and keep you signed in, understand how the Services are used, and — where permitted — measure and deliver advertising. The categories we use generally include strictly necessary cookies, functional cookies, analytics cookies, and advertising cookies.
You can manage cookies through your browser settings and, where offered, through our cookie controls. Blocking some cookies may affect how the Services work. Some browsers offer “Do Not Track” or Global Privacy Control (GPC) signals; where required by law, we treat a recognized GPC signal as a request to opt out of the sale or sharing of personal information.
5. How We Use Your Information
We use personal information to:
- provide, operate, and deliver the Services and your purchases;
- create and manage your account and provide customer support;
- process payments and prevent, detect, and investigate fraud and abuse;
- give you performance feedback and track your study progress;
- maintain, secure, analyze, and improve the Services and develop new features;
- communicate with you about your account, purchases, and updates, and — where permitted — send marketing messages you can opt out of; and
- comply with our legal obligations and enforce our Terms.
We may also use de-identified or aggregated information, which does not identify you, for any lawful purpose.
6. How We Share Your Information
We do not sell your personal information, and we do not knowingly sell or share the personal information of anyone under 16. We share personal information only as described here:
- Service providers who process information on our behalf, such as hosting, payment processing, analytics, customer support, email delivery, and advertising support; they are permitted to use the information only to provide services to us;
- Advertising and analytics partners, where you have consented or as otherwise permitted by law, to understand usage and deliver relevant marketing;
- Legal, safety, and government recipients, when we believe disclosure is required by law or legal process, or is necessary to protect the rights, property, or safety of our users, the public, or us;
- Parties to a corporate transaction, such as a merger, acquisition, financing, reorganization, or sale of assets; and
- Other parties with your consent, or at your direction.
If you are a minor whose parent or guardian has provided consent, we may share information with that parent or guardian as needed.
7. SMS and Text Messaging
If you provide your mobile number and opt in, we may send you recurring text messages — which may be sent using automated technology — relating to your account, transactions, or (where you have consented) marketing. Agreeing to receive texts is never required in order to make a purchase.
Message frequency varies. Message and data rates may apply, depending on your mobile plan. To stop receiving texts, reply STOP to any message; for help, reply HELP or contact us at the email below. We may send a final confirmation after you opt out. By providing a mobile number you confirm that you are at least 18 and are the subscriber or an authorized user of that number, and you agree to notify us if the number changes.
8. Data Retention
We keep personal information for as long as needed to provide the Services, maintain your account, comply with our legal, tax, and recordkeeping obligations, resolve disputes, and enforce our agreements. When information is no longer needed, we delete or de-identify it. Retention periods vary depending on the type of information and the purpose for which it is held.
9. Data Security
We use reasonable administrative, technical, and organizational measures designed to protect personal information against loss, misuse, and unauthorized access, and we limit access to those who need it. No method of transmission or storage is completely secure, however, and we cannot guarantee absolute security. You are responsible for keeping your password confidential; please contact us if you believe your account is no longer secure.
10. Your Choices
You can opt out of marketing emails at any time using the unsubscribe link in those messages, and you can opt out of marketing texts by replying STOP. You may also manage cookies through your browser and our cookie controls. To update or correct your account information, you can sign in to your account or contact us. Even if you opt out of marketing, we may still send you non-promotional messages about your account or purchases.
11. U.S. State Privacy Rights
Depending on the U.S. state in which you live, you may have rights regarding your personal information, including the right to know or access the personal information we have collected, the right to correct inaccurate information, the right to request deletion, the right to opt out of the sale or sharing of personal information and of targeted advertising, and the right to not be discriminated against for exercising your rights. As stated above, we do not sell personal information.
To exercise these rights, contact us at the email below. We will verify your request before acting on it, and an authorized agent may submit a request on your behalf with proper authorization. We will respond within the time required by applicable law. If we decline your request, we will explain why, to the extent the law allows.
12. EU and UK Privacy Rights (GDPR)
If you are in the European Economic Area or the United Kingdom, the following applies. For most processing of your personal information, we act as a data controller.
Legal bases. We process personal information where it is necessary to perform our contract with you (for example, to provide the Services and your account), where we have a legitimate interest (such as securing and improving the Services), where we have your consent (such as for certain marketing), and where processing is necessary to comply with a legal obligation.
Your rights. Subject to applicable law, you have the right to access your personal information; to have it corrected or completed; to have it erased; to restrict or object to our processing; to receive your information in a portable format; and to withdraw consent at any time where we rely on consent. To exercise these rights, contact us at the email below. We may need to verify your identity, and we will respond within the time required by law. You also have the right to lodge a complaint with your local data-protection supervisory authority.
13. International Transfers of Information
We are based in the United States, and the information we collect is processed and stored in the United States and potentially in other countries where we or our service providers operate. Privacy laws in these countries may differ from those where you live. By using the Services, you consent to the transfer of your information to the United States. Where required, we rely on appropriate safeguards for international transfers.
14. Third-Party Websites
The Services may contain links to websites and services that we do not operate. This Policy does not apply to those third-party sites, and we are not responsible for their content or privacy practices. We encourage you to review the privacy policies of any third-party site you visit.
15. Changes to This Policy
We may update this Privacy Policy from time to time. When we do, we will post the updated Policy here, change the effective date, and, where required by law, provide additional notice. Your continued use of the Services after the updated Policy takes effect means you accept the changes.
16. Contact Us
If you have questions or requests about this Privacy Policy or your personal information, contact us at:
Passing Rate LLC
7533 S Center View Ct Ste N, West Jordan, UT 84084, USA
Email: support@passingrate-fi.com
17. Effective Date
This Privacy Policy is effective as of June 1, 2026.